Resort Overview
Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos Caracol Eco Resort in Playa del Carmen. Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Kids love it! Children are a definite priority at Sandos Caracol, which offers a Kids Club for games, crafts and tons of fun from 10 a.m. until 10 p.m. Topping it off, everyone is sure to love the water park with 29 water slides and wet-and-wild fun for kids, teens and grown-ups.
Set on the warm white sands of Playa del Carmen, the resort is home to crystal clear cenotes, mangrove forests and lush jungle. The hotel's Xcalacoco Experience includes a daily program of thrilling eco activities like floating along a river through the mangrove, swimming in the central cenote, Mayan cooking lessons, jungle survival skills and more, in addition to nighttime
Mayan shows in stunning outdoor locations.
Sandos Caracol Eco Resort offers rooms which are spread among 78 buildings with 3 levels each one: Signature
Eco Collection, Royal Elite, Select Club Adults Only 18+ and Sanditos Family Section buildings.
Rooms
Standard (Family Section)
Two Queen Size beds or one King Size bed. Bathroom with shower, including hair dryer. Air conditioning, ceiling fan, cable T.V., radio alarm clock, telephone, minibar with mineral water, soft drinks and beer (restocked every other day), water dispenser, safety deposit box, balcony or terrace with Garden, Pool or Jungle view.
Deluxe Room with Jacuzzi (Family Section)
A rich jacuzzi tub is located between the bathroom and the integrated room of these specially spacious rooms, an ideal place to completely relax during your stay. You will also enjoy a location surrounded by flora and fauna, as well as a private balcony.
Eco Family Superior (Family Section)
The perfect room option for guests seeking child-friendly accommodation. Featuring modern style decor inspired by the surrounding jungle, these rooms have a king size bed and a bunk bed for two children. You’ll also find upgraded amenities like free in-room Wi-Fi, 24-hour room service, plus bathrobes and slippers for added comfort.
Max Occupancy: 3 ADULTS AND 1 CHILD OR 2 ADULTS AND 2 CHILDREN
Select Club Superior (Adults Only Section)
Put your mind in "vacation mode" during a stay in these rooms, offering you a quieter location within their Adults Only section. You'll find extras such as gowns and room service 24 hours, plus access to an exclusive pool area and beach club during your vacation.
Select Club Deluxe (Adults Only Section)
Enjoy a rich bathroom in the jacuzzi that divides the bathroom and the integrated room of these spacious rooms. During your stay in the Select Club, you will also have access to exclusive amenities such as gowns and 24-hour room service, as well as access to Adults Only areas such as the exclusive pool area and beach club.
Royal Elite Superior (Royal Elite Section)
You will love the location in our pool and beach area! These luxuriously designed rooms have been created with eco-sustainable services, such as water heated by solar cells, and LED lights, as well as special amenities such as premium liquors, 24-hour room service, in-room WiFi, and slippers and slippers.
Max: 2 adults and 2 children or 3 adults
Additional Room Categories
Eco Family Suite (Family Section)
Created for families looking for more space. Each one has a master bedroom plus a separate bedroom for children with a bunk for three. The bathroom includes two showers, two sinks and two toilets, and you will also enjoy special services such as WiFi, robes, and room service. And best of all ... a mini pool on the balcony that your children will love!
Maximum: 3 adults and 2 children or 2 adults and 3 children
Eco Family Penthouse (Family Section)
Their biggest rooms for families! Parents can relax in the master bedroom with 50 "LED screen, Bluetooth music network, and bathroom with double sink. The second bedroom has a bunk for three children, sofa and additional bathroom. You'll also find WiFi in the room, 24-hour room service, and bathrobes and slippers.
Maximum: 3 adults and 2 children or 2 adults and 3 children
Select Club Penthouse (Adults Only Section)
Pamper yourself with an outdoor Jacuzzi in our more spacious Adults Only rooms! These suites offer a master bedroom and separate living room, as well as special amenities such as gowns and 24-hour room service. You will also have access to the exclusive Select Club pool and beach club.
Royal Elite One Bedroom Suite (Royal Elite Section)
More space and more luxury near the beach and pool! Designed for families, these contemporary suites offer a separate bedroom plus a double sofa bed. In these rooms you will also receive extras such as Premium liquors, 24-hour room service, WiFi in the room, and comfortable bathrobes and slippers.
Maximum: 2 adults and 2 children or 3 adults
Royal Elite Penthouse (Royal Elite Section)
Relax completely in the jacuzzi inside these luxurious rooms, located in the beach area and main pool. Each of these rooms has a bedroom area plus a living room with a sofa bed. You will also receive amenities such as Premium liquors, 24-hour room service, WiFi in the room, and comfortable bathrobes and slippers.
Maximum: 2 adults and 2 children or 3 adults
Wedding Packages
Caribbean Fantasy
Your ceremony includes:
- Symbolic ceremony
- Spectacular setup for your ceremony in the gazebo on the beach
- Arch with natural flowers
- Rose petals for the aisle during the ceremony
- Background music during the ceremony (iPod or CD)
- 1 bouquet and 1 boutonnière
Your reception includes:
- Private cocktail hour with canapés (duration: 1 hours)
- Private dinner on the beach (duration: 3 hours)
- Sparkling wine for the wedding toast
- 3 tier custom made wedding cake
- DJ, light and sound during dinner (duration: 3 hours)
Additional benefits for the wedding couple:
- Wedding organization and personalized service from our wedding coordinator
- Menu tasting for 2 people
- Steaming service for the wedding outfit
- 1 make-up and 1 hairstyle (excludes trial) at the Sandos Spa
- Commemorative certificate in the form of the “Sandos Wedding Tree”
- Couple’s massage at the Sandos Spa (duration: 50 minutes)
- Upgrade to the next available room category for the couple (subject to availability)
- Complimentary honeymoon package for the couple
Package includes 30 people. Extra charge for additional guests applies. Combinable with a legal ceremony.
*Terms & conditions apply. Please check with your Certified Destination Wedding Specialist for more information.
Emerald Breeze
Your ceremony includes:
- Symbolic ceremony
- Spectacular setup for your ceremony on the ocean front Royal Elite rooftop terrace
- Background music during the ceremony (iPod or CD)
- 1 bouquet and 1 boutonnière
Your reception includes:
- Private cocktail hour with open bar (duration: 1 hour)
- Private dinner on the Royal Elite rooftop terrace (duration: 3 hours)
- DJ, light and sound during dinner (duration 1 hour)
- Sparkling wine for the wedding toast
- 2 tier wedding cake
- 4 floral centerpieces for dinner
Additional benefits for the wedding couple:
- Wedding organization and personalized service from our wedding coordinator
- Steaming service for the wedding outfit
- 1 make-up and 1 hairstyle (excludes trial) at the Sandos Spa
- Commemorative certificate in the form of the “Sandos Wedding Tree”
- Couple’s massage at the Sandos Spa (duration: 25 minutes)
- Upgrade to the next available room category for the couple (subject to availability)
- Complimentary honeymoon package for the couple
Package includes 30 people. Extra charge for additional guests applies. Combinable with a legal ceremony.
*Terms & conditions apply. Please check with your Certified Destination Wedding Specialist for more information.
Green Wedding
Your ceremony includes:
- Symbolic ceremony *
- Natural setup on the deck of the “Cenote Cristalino”
- Live Mayan drum music during the ceremony
- Flower arrangement for the minister’s table
- 1 bouquet and 1 boutonnière
- Organization to plant a tree to honor your special day
- Organization of donations to the less fortunate
Your reception includes:
- Dinner reservation in a restaurant (set menu applies)
- Wedding toast with sparkling wine
- 1 tier wedding cake
Additional benefits for the wedding couple:
- Wedding organization and personalized service from our wedding coordinator
- Commemorative certificate in the form of the “Sandos Wedding Tree”
- Romantic boat ride with sparkling wine and chocolate covered strawberries (with prior reservation)
- Temazcal ritual for the couple at the Sandos Spa
- Complimentary honeymoon package for the couple
* Optional: Mayan ceremony (extra charge applies)
Package includes 30 people. Extra charge for additional guests applies. Combinable with a legal ceremony.
*Terms & conditions apply. Please check with your Certified Destination Wedding Specialist for more information.
South Asian Weddings
- Sangeet/Garba
- Mehndi party
- Luxury car rental for Baraat
- Authentic Indian Mandap and décor options
- Indian menu options
- Onsite wedding coordinator with South Asian wedding certification (at Sandos Cancun Luxury Resort)
*Terms & conditions apply. Please check with your Certified Destination Wedding Specialist for more information.
A La Carte Weddings
- Symbolic, legal or Mayan ceremony
- Ceremony setup and décor options
- Private cocktail hours and dinner reception
- Wedding cake
- Florals (bouquets, boutonnieres, corsages, centerpieces, etc.)
- Reception setup and décor options
- Music & entertainment
- Photo & video
- Beauty salon services
- And much more!
*Terms & conditions apply. Please check with your Certified Destination Wedding Specialist for more information.
Honeymoon Package
- Bottle of sparkling wine
- Fruit basket
- Chocolate covered strawberries
- Special decoration in the room
- Two “Just Married” t-shirts
- Romantic dinner in a restaurant (with prior reservation)
- Breakfast in bed (with prior reservation)
- Early check-in and late check-out (subject to availability)
- This package is complimentary for all wedding couples who get married at Sandos Hotels & Resorts in Mexico
Terms & conditions apply. Please check with your Certified Destination Wedding Specialist for more information.
Preferred Partner Perks
Exclusive Offer(s) With DestinationWeddings.com
Applicable to US Customers
*ONLY APPLICABLE TO 2018 AND 2019 TRAVEL*
Reserve 5 paid rooms and the wedding couple will receive:
- One room category upgrade*
Reserve 10 paid rooms and the wedding couple will receive:
- Champagne & chocolate turn down
- One room category upgrade*
Reserve 15 paid rooms and the wedding couple will receive:
- 50 minute relaxing couple's massage
- Champagne & chocolate turn down
- One room category upgrade*
Reserve 20 paid rooms and the wedding couple will receive:
- Romantic beachside dinner
- 50 minute relaxing couple's massage
- Champagne & chocolate turn down
- One room category upgrade*
Reserve 25 paid rooms and the wedding couple will receive:
- Two additional room upgrades for the parents or siblings of the wedding couple
- Romantic beachside dinner
- 50 minute relaxing couple's massage
- Champagne & chocolate turn down
- One room category upgrade*
Reserve 30 paid rooms or more and the wedding couple will receive:
- 30th room will become complimentary**
- Two additional room upgrades for the parents or siblings of the wedding couple*
- Romantic beachside dinner
- 50 minute relaxing couple's massage
- Champagne & chocolate turn down
- One room category upgrade*
Rooms and passengers booked outside of the group agreement do not count towards earning the Preferred Partner Perks benefits.
*Upgrades are based on availability upon arrival at the hotel
**Complimentary room is a monetary refund at the time of travel not including hotel taxes, fees, and transfers. The value is based on the room category booked by majority of the group for the least amount of nights. Nights are calculated on a nightly basis and not cumulative. A surcharge may apply dependent on time of travel which will reduce the value of the credit.
Applicable to Canadian Customers
*ONLY APPLICABLE TO 2018 AND 2019 TRAVEL*
Reserve 5 paid rooms and the wedding couple will receive:
- One room category upgrade*
Reserve 10 paid rooms and the wedding couple will receive:
- Champagne & chocolate turn down
- One room category upgrade*
Reserve 15 paid rooms and the wedding couple will receive:
- 50 minute relaxing couple's massage
- Champagne & chocolate turn down
- One room category upgrade*
Reserve 20 paid rooms and the wedding couple will receive:
- Romantic beachside dinner
- 50 minute relaxing couple's massage
- Champagne & chocolate turn down
- One room category upgrade*
Reserve 25 paid rooms and the wedding couple will receive:
- Two additional room upgrades* for the parents or siblings of the wedding couple
- Romantic beachside dinner
- 50 minute relaxing couple's massage
- Champagne & chocolate turn down
- One room category upgrade*
Rooms and passengers booked outside of the group agreement do not count towards earning the Preferred Partner Perk benefits.
* Upgrades are based on availability upon arrival at the hotel.
A group agreement must be in place to receive the above amenities.
Please check with your Certified Destination Wedding Specialist for any restrictions that apply to this offer.