Venue Overview
Located just off the azure waters of the Caribbean Sea, Hard Rock Hotel Riviera Maya offers the ultimate vacation for guests of all ages with both the adults-only and family friendly resort experiences. With a combined 1,264 ultra-posh and lavishly appointed guestrooms boasting balcony, terrace views or new, expansive sky terrace options with picturesque views, hydro tubs in each room, world-class shopping and endless style and the largest celebrity-branded Rock Star Suite in the Hard Rock International collection that is nothing short of the ultimate crowd-pleaser.
Complete with expansive outdoor pools and private beach, this all-inclusive escape offers nine world-class restaurants, ten bars and lounges, in addition to 91,556 square feet of state-of-the-art meeting and event space ideal for elegant banquets, themed parties, weddings, concerts and more. Hard Rock Hotel Riviera Maya offers several youth-friendly components including Hard Rock Roxity Kids Club™, The Cavern — a teens lounge, snorkeling and kayaking for an unparalleled adventure and the new HyperX Gaming Lounge Riviera Maya. Boasting nine gaming PCs, three Xbox Series X, two Nintendo Switches, a VR station, and a variety of HyperX peripherals, there's something for everyone.
Heaven Adults Only section is an elevated and exclusive retreat for adult guests featuring a private adult beach, superlative amenities, and dining at its finest. The “resort within the resort,” adults-only section Heaven, includes the Hard Rock signature Rock Spa® with 75 treatment rooms, four restaurants and seven sophisticated bars and lounges, including a premium service nightclub.
Resort Amenities
Restaurants, Bars, & Lounges
- Wai - Thai dishes
- Umo - Mexican Yucatan gastronomy
- The Market – International buffet
- Pizzeto – Brick-oven style pizza
- Frida – Mexican specialties à la carte
- Toro – Steakhouse
- Zen – Asian specialties à la carte & Teppenyaki
- Caffeto – breakfast, snacks & desserts
- Float – snacks by the pool
- 3 bars
- In-room dining
NEW - Awaken Your Senses Immersive Dining Experience ($)
This multi-sensory, gastronomic performance incorporates high-resolution video projection, an interactive touch table, scent synchronization, augmented reality, a surround system and more -- all paired with an exclusively curated selection of dishes that are sure to take the dining experience to the next level. Includes a 7-course dinner and drinks for 90 minutes.
Resort Amenities
- Rock Spa - 75 treatment rooms, hydrotherapy facilities, sauna and steam rooms
- Luxury stores and Rock Shop - Offering Legendary Hard Rock and retail merchandise
- POSH - Beauty salon - Everyday is a fashion show and the world is your runway
- Yoga Temple - Daily instruction and classes
- 6 pools - Kids' pool, family-friendly pool and 4 adults-only pools
- Body Rock Fitness Center - State-of-the-art fitness and weight training equipment
- Monkey Experience - Search and explore the Spider Monkey's natural habitat
- Water Slide
- Tennis Courts
- Bicycles
- Kayaks
- Climbing Wall
- Snorkeling
- Half court basketball court
- New HyperX Gaming Lounge
- Night Club
- Heaven Lounge - full-service bar featuring live music, videos and more
- Memorabilia - Selection of priceless music memorabilia
Childrens Programs
- With their daily schedule, from 8AM to 9PM, the Kids Club offers a great variety of fun and thrilling activities for kids between 4 to 12 years old. Little rockers also enjoy the Kids Club with a games room, movies and more fun!
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THE CAVERN CLUB
Your tween shows all the classic signs of a mega Rock Star. So we've carved out an exclusive space for a backstage experience even the most extravagant junior icons enjoy. Besides, all the fun teens can have at the beach with snorkel, kayaks and a climbing wall. They can also play volleyball, football on the sand or in the pool. The is also packed with action and fun; with Xbox 360 games, air hockey and video games.
And because it's all included, your rock-style family vacations will never make you throw the house out the window.
Table Hockey
Movies
Pool table
Slide
New HyperX Gaming Lounge
Rooms
Deluxe Gold King or Double
- Hydro spa tub
- Private bath with shower
- Balcony with hammock
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa® bath amenities
- Bathrobes & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Coffee maker
- Direct dial telephone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Turndown service – Available upon request
Deluxe Partial Ocean View Double
- Hydro spa tub
- Private bath with shower
- Balcony with hammock
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa® bath amenities
- Bathrobes & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Coffee maker
- Direct dial telephone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Turndown service – Available upon request
Diamond King
- Hydro spa tub
- Private bath with shower
- Balcony with hammock
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa® bath amenities
- Bathrobes & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Espresso/American coffee maker
- Direct dial telephone
- Aromatherapy and Pillow Menu
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Turndown service – Available upon request
- Complimentary beach bag (1 per room, per stay)
- CD/DVD Player (available upon request)
- Bluetooth-enabled wireless alarm clock radio
- Early check-in and Late check-out (subject to availability)
Deluxe Family (Two Bedroom)
Swap the minivan for the tour van, buckle up, and go for a ride straight to the front row of paradise with world-class extras including two connecting rooms, one with a king bed, the other with two double beds.
Deluxe PURE WELLNESS® King or Double
All the regular Deluxe Gold awesomeness with the addition of the PURE WELLNESS® standard. PURE WELLNESS are designed to provide a better night’s sleep for all guests. In addition to the Hard Rock SAFE + SOUND cleaning protocols, our PURE rooms undergo an additional seven-step process intended to trap and eliminate virus, bacteria, and airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Wellness.
Rock Royalty Partial Ocean View King or Double
- Dedicated telephone concierge
- Upgraded full-size Rock Spa® bath products
- Welcome Petit Fours
- Aromatherapy and Pillow Menu
- Priority Reservations to picks® and wax® program
- Complimentary 25-minute couple’s massage at the Rock Spa®
- Early check-in & late checkout available (until 3pm – available upon request)
- Complimentary beach bag (1 per room/per stay)
- Priority booking for bali beds ($)
- Hydro spa tub
- Private bath with shower
- Balcony with hammock in most rooms
- Mini bar with soda, bottled water, juice, domestic beer and snacks
- LCD TV with satellite
- Purified water
- Plush Bathrobes & slippers
- Sleeping mask
- Loofah Sponge
- Digital safe (laptop size)
- Individually controlled A/C
- Espresso machine
- Direct dial telephone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Turndown service – Available upon request
Additional Room Categories
Deluxe Sky Terrace (One Bedroom)
- Private bath with shower
- Balcony with hammock
- Access to a private 2nd floor sky terrace with lounge chairs, hydro spa tub and half bathroom
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa® bath amenities
- Bathrobes & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Coffee maker
- Direct dial telephone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Turndown service - Available upon request
Deluxe Grand Sky Terrace (Two Bedroom)
Two connecting rooms: one room with a king bed and a second room with two double beds. We packed this crowd pleaser with everything your entourage needs. Live it up and rock the show in style.
Rock Suite Ocean Front (Two Bedroom) with Personal Assistant
This suite plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this two bedroom Rock Suite with one room with a king bed, and a second room with two double beds. Don’t forget the living and dining room areas to top off your stay.
Rock Suite Ocean Front Rooftop Lounge (Two Bedroom) with Personal Assistant
This suite plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this two bedroom
Rock Suite with one room with a king bed, and a second room with two double beds. Don’t forget the living and dining room areas to top off your stay.
Rock Star Suite Ocean Front (Two Bedroom) with Personal Assistant*
Two bedroom suite, one room with a king bed, and a second room with two double beds. All of your Rock Royalty Level amenities are already included in this room category so you may rock on– my highness. *On request only
Accessible Rooms at Hard Rock Hotel Riviera Maya - Hacienda Section
To accommodate our guests with wheelchairs or mobility disabilities, we have ramps throughout our hotel. This includes reception/bar areas, restaurants, pool area, convention center, and there are elevators located in all buildings and lobbies. Disability toilets are available at all restaurants, lobbies, pool areas and the convention center.
Accessible Rooms Include:
- Wheelchair accessible light switches
- King size bed
- Door widths are 90cm (include bathroom door)
- Extra floor space for wheelchair
- Bathroom sink height is 65 cm for wheelchair access
- Bathroom has toilet, bath and shower support rails
- Roll-in shower
- Bed height varies from 50-60 cm with a 6-inch space under the bed to fit a hoist
Hard Rock Hotel Riviera Maya – Heaven: Adults-only section
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Deluxe Gold King
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Deluxe Gold Double Beds
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Deluxe PURE WELLNESS® King
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Deluxe Swim-up King
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Diamond King
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Rock Royalty Partial Ocean View King
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Deluxe Sky Terrace (One Bedroom)
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Rock Suite Ocean Front (Two Bedroom) with Personal Assistant
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Rock Suite Ocean Front Rooftop Lounge (Two Bedroom) with Personal Assistant
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Rock Star Suite Ocean Front (Two Bedroom) with Personal Assistant* *On request only