Venue Overview
Exclusively designed by Gettys, an award winning, creative and innovative team of hospitality experts, Hard Rock Hotel Cancun immediately transports guests to an edgy, rock star vibe featuring a signature “Welcome to the Jungle” theme.
The 12-story marvel sparkles against the brilliance of the white sand beach and Caribbean Sea, boasting 601 stylishly chic rooms including ocean or lagoon views and balconies to enjoy the cool tropic breeze. The larger-than-life guitar-shaped driveway provides the ultimate VIP entrance, followed by the lobby’s illuminated glass staircase, sheer metallic curtains and dramatic lighting. The captivating ambiance serves to enhance the extensive collection of authentic rock star memorabilia, showcasing signature pieces from Paul McCartney, Melissa Etheridge, Shakira, Alice in Chains and more.
All-inclusive amenities include luxury accommodations, in-room double hydro tubs, fine dining, top-shelf drinks, 24-hour room service and live entertainment. Guests relax at expansive infinity pools, lavish beach-side Bali beds, three hydro tubs including two on the raised infinity terrace or at the signature Rock Spa® where zen meets Zeppelin at the six outdoor palapa style massage rooms.
Visit the swim-up pool bar, enjoy a show in the evening, and participate in one of the various parties that are thrown throughout the week. The Hard Rock Hotel Cancun's theme parties, celebrity events, live shows, disco, karoake, and sports bar, along with nearby clubs and bars in the Hotel Zone makes this the perfect hotel for those who want to live it up.
The hotel also welcomes rockstars of all ages with the Hard Rock Roxity Kids Club™ and The Cavern Club's enticing teen activities. Active guests enjoy an array of all-inclusive amenities including a fully equipped Body Rock® fitness center and sporting games including basketball and tennis courts and nightly entertainment at the world-renowned outdoor amphitheater. Epic eats include six acclaimed international restaurants, five bars and lounges and the brand-new Uncorked wine bar and market.
Hard Rock Hotel Cancun offers everything needed to create the perfect backdrop for your wedding day. Featuring specially crafted wedding packages, this luxury resort will provide the ultimate romantic experience for you and your loved ones. Start the planning process with a DestinationWeddings specialist today!
Resort Amenities
Restaurants, Bars, & Lounges
Savor fine dining at the gourmet restaurants of the Hard Rock Hotel Cancun, featuring exquisitely prepared specialties in glamorous rock star settings. Epic eats include six acclaimed international restaurants, seven bars and lounges and the brand-new Uncorked wine bar and market. Relax with a fine bottle of wine from their world-class collection of vintages.
The Market
Located in the Central Lobby, this international restaurant is open for a continental breakfast and a breakfast buffet, a buffet lunch, and a buffet dinner. Dress is casual.
Frida
Located in the Central Lobby/pool area, this restaurant offers an international buffet for lunch and an outdoor brick oven for pizza, and an outdoor buffet and a la carte Mexican cuisine for dinner. Guests can order grilled cuts of chicken and fish, along with a variety of local Mexican dishes. Dress is casual.
Zen
This oriental restaurant starts the day with a breakfast buffet and then features Teppanyaki tables for those dining with a reservation. In addition, a la carte menu items are offered. Dress is casual.
Ciao
From delicious breakfasts with international options to fine Italian a la carte dishes for dinner, Ciao is sure to delight guests. Dress is casual elegance.
Pizzeto
When the craving for a pizza strikes, visit Pizzeto for a brick-oven style masterpiece.
- Bunker Bar: beach service with snacks available
- Dive: pool bar with snacks available
- Float: pool bar with snacks available
- Splash: pool bar with snacks available
- Smash Bar: lobby bar
- Diego: open until 1:00 am
- Amphitheatre: bar service available during shows on select nights
Resort Amenities
All-inclusive amenities include luxury accommodations, in-room double hydro tubs, fine dining, top-shelf drinks, 24-hour room service and live entertainment. Guests relax at expansive infinity pools, lavish beach-side Bali beds, three hydro tubs including two on the raised infinity terrace or at the signature Rock Spa® where zen meets Zeppelin at the six outdoor palapa style massage rooms. Additional resort amenities include:
- Concierge
- Bell staff service
- Unlimited golf for two people (transportation is not included)
- Gift shop
- Jewelry stores
- Car rental
- Doctor on call 24 hours
- Taxis available 24 hours
- Ice machines
- Dry cleaning and laundry services
- Cribs, rollaways & wheelchairs on request
- Currency exchange
- ATM machine
- Wireless Internet throughout the resort
- Complimentary self parking: limited space
- Complimentary valet parking (7:00am - 11:00pm)
- Fitness center
- 2 lighted tennis courts
- Sauna/steam room
- Sun lounge
- Infinity terrace
Childrens Programs
Hard Rock Hotel Cancun welcomes rockstars of all ages with the Hard Rock Roxity Kids Club™. Here, endless entertainment awaits with tons of activities, games, crafts, and music. While the kids are off in the ultimate hangout place making friends, forming bands, and having the time of their lives, parents can relax in other areas of the resort. With different themes every day, no two shows are ever the same at the Hard Rock Roxity Kids Club™ . The kids can take part in everything from arts and crafts, snorkeling, talent shows, to epic pool parties and more!
Rooms
Deluxe Lagoon View King and Double
- Double hydro spa tub
- Private bath with shower
- Balcony with two chairs and a table
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa® bath amenities
- Disposable facial tissues
- Bathrobes (on request) & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Nespresso coffee machine with capsules
- Digital dialing phone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Picks® and wax® program*
View: Lagoon View. Max occupancy for room with one king bed: two guests, plus one child (0-12 years) in a crib or rollaway.
430 Sq. Ft. Max occupancy for room with double beds: 4 guests, plus 1 infant under age of three in a crib.
*A $1000 USD Hold for incidentals is required. Amenities may vary due to SAFE + SOUND protocols
Deluxe - Pure Wellness King or Double
All the regular Deluxe Lagoon awesomeness with the addition of the PURE WELLNESS® standard. PURE WELLNESS is designed
to provide a better night’s sleep for all guests. In addition to the Hard Rock SAFE + SOUND cleaning protocols, our PURE rooms
undergo an additional seven-step process intended to trap and eliminate virus, bacteria, and airborne particles and minimize the
presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Wellness.
View: Lagoon View. Max occupancy for room with one king bed: two adults and one (0-12 years) child with a crib or rollaway. Max occupancy for room with double beds: 4 guests including children.
430 Sq. Ft.
- Deluxe Ocean View King or Double
- Double hydro spa tub
- Private bath with shower
- Balcony with two chairs and a table
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa® bath amenities
- Disposable facial tissues
- Bathrobes (on request) & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Nespresso coffee machine with capsules
- Digital dialing phone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Picks® and wax® program*
View: Ocean View. Max occupancy for room with king bed: two adults, plus one child (0 -12 years) in a crib or rollaway. Max occupancy for room with double beds: 4 guests, including children ages 4-17. 430 Sq. Ft.
*A $1000 USD Hold for incidentals is required Amenities may vary due to SAFE + SOUND protocols.
Deluxe Ocean View King or Double
- Double hydro spa tub
- Private bath with shower
- Balcony with two chairs and a table
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa® bath amenities
- Disposable facial tissues
- Bathrobes (on request) & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Nespresso coffee machine with capsules
- Digital dialing phone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Picks® and wax® program*
View: Ocean View. Max occupancy for room with king bed: two adults, plus one child (0 -12 years) in a crib or rollaway. Max occupancy for room with double beds: 4 guests, including children ages 4-17. 430 Sq. Ft.
*A $1000 USD Hold for incidentals is required Amenities may vary due to SAFE + SOUND protocols.
Diamond Ocean View King
- Double hydro spa tub
- Private bath with shower
- Balcony with chairs and a table
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa® bath amenities
- Disposable facial tissues
- Bathrobes (on request) & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Digital dialing phone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- Access to VIP Pool, Beach and Lounge Areas
- Nespresso coffee machine with capsules
- Picks® and wax® program*
View: Ocean view in the best locations. Max Occupancy: 2 adults. 430 Sq. Ft. *A $1000 USD Hold for incidentals is required.
Amenities may vary due to SAFE + SOUND protocols.
Rock Royalty Ocean View King With Personal Assistant
You are now Hard Rock Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant. Enjoy your vacation in a king bed.
- Rock Royalty Personal Assistant
- Ironing Service (2 items per person/per stay)
- Rock Spa® bath products
- Disposable facial tissues
- Express luggage delivery
- Welcome Petit Fours
- Bath Tub Preparation (with 24-hour notice)
- Priority Reservations to picks® and wax® program
- Picks® and wax® program*
- Access to Rock Royalty areas on the pool, lounge and beach
- Complimentary 25-minute couple’s massage at the Rock Spa® (one per stay)
- VIP Check-in
- Late check-out (until 3pm subject to availability)
- Complimentary beach bag (1 per room/per stay)
- Rock Royalty check-out service - (Personal Assistant will help review account and assist in express check-out)
- Double hydro spa tub
- Private bath with shower
- Balcony with two chairs and a table
- LCD TV with satellite
- Mini bar with soda, bottled water, juice, domestic beer and snacks
- Purified water
- Plush Bathrobes (on request) & slippers
- Sleeping Mask
- Bath Sponge
- Digital safe (laptop size)
- Individually controlled A/C
- Nespresso coffee machine with capsules
- Digital dialing phone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Digital Scale (on request)
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Turndown service (on request)
- Priority booking for bali beds($)
- Exclusive aromatherapy menu
- Exclusive pillow menu
- Complimentary shoe shine
View: Ocean View. Max occupancy for the room is 2 adults. 430 Sq. Ft. *A $1000 USD Hold for incidentals is required. Amenities
may vary due to SAFE + SOUND protocols.
Deluxe Family Lagoon View Two Bedroom
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Two connecting rooms - one bedroom with a king-sized bed and another bedroom with two double beds.Double hydro spa tub in each room.
- Private bath with double showers
- Balcony with two chairs and table
- Snacks & a mini bar with drinks the kids will like as well as a variety of adult beverages (soda, bottled water, juice & domestic beer)
- LCD TV with satellite in each bedroom
- Xbox 360, with a selection of DVD’s & Xbox games available upon request
- Purified water
- Rock Spa® bath amenities
- Disposable facial tissues
- Adults & kids size bathrobes (on request)
- Adult-size slippers
- Digital safe (laptop size).
- Individually controlled A/C
- Nespresso coffee machine with capsules
- Digital dialing phone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Fun In The Sun Bucket Kit (kids beach kit)
- Family welcome amenities
- Picks® and wax® program*
View: Lagoon view. Max Occupancy: 6 guests, including children (ages 4-17) & infants (0-3). 860 Sq. Ft. *A $1000 USD Hold for
incidentals is required. Amenities may vary due to SAFE + SOUND protocols.
Additional Room Categories
Rock Suite Ocean View (One Bedroom) with Personal Assistant
This suite includes a king-sized bed with a living area and dining area.
- Double hydro spa tub in room
- Private bath with shower
- Private terrace
- Double size sofa bed
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Bluetooth-enabled wireless alarm clock radio
- Purified water
- Rock Spa® bath amenities
- Disposable facial tissues
- Bathrobes (on request) & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Nespresso coffee machine with capsules
- Digital dialing phone
- Hair blow dryer
- Digital scale (on request)
- Iron/ironing board
- Free wireless internet
- Welcome Petit Fours
- Turndown service (on request)
- Exclusive pillow menu
- Exclusive aromatherapy menu
- Exclusive beach bag
- Picks® and wax® program*
- Complimentary shoe shine
View: Ocean view. Max Occupancy: 2 adults and 2 children (ages 0-12). 635 sq. ft. Includes a double sized sofa bed.
*A $1000 USD Hold for incidentals is required. Amenities may vary due to SAFE + SOUND protocols.
Rock Suite Ocean View (Two Bedroom) with Personal Assistant
Two bedrooms: One bedroom with a king- sized bed and a second bedroom with two double beds. This suite includes a living area
with a double sized sofa bed and dining area. Limited time only – this room now comes with your very own Personal Assistant.
- Double hydro spa tub in each room
- Private bath with shower
- Private terrace with lounge chairs and chairs with a table
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Bluetooth-enabled wireless alarm clock radio
- Purified water
- Rock Spa® bath amenities
- Disposable facial tissues
- Bathrobes (on request) & slippers
- Digital scale
- Digital safe (laptop size)
- Individually controlled A/C
- Nespresso coffee machine with capsules
- Digital dialing phone
- Hair blow dryer
- Free Iron/ironing board
- Wireless internet
- Welcome Petit Fours
- Turndown service (on request)
- Pillow menu
- Aromatherapy
- Exclusive beach bag (one per room/per stay
Personal Assistant Services
- Personal Assistant
- Ironing Service (2 items per person/per stay)
- Express Luggage Delivery
- Complimentary Shoe Shine
- Bath Tub Preparation (with 24-hour notice)
- Priority Reservations to Picks® and wax® programs
- Picks® and wax® program*
- Access to VIP Pool, Beach and Lounge Area
View: Ocean view. Max Occupancy: 6 guests, including children & infants. 1,065 Sq. Ft. A maximum of 1 infant (ages 0-3) will be
allowed to stay in the same room with 4 guests. 430 Sq. Ft. *A $1000 USD Hold for incidentals is required. Amenities may vary due
to SAFE + SOUND protocols.
Rock Star Suite Ocean Front Two Bedroom With Personal Assistant
Themed decoration of Elton John and The Police memorabilia; suite fit for a Hard Rock Queen. This suite comes fully equipped with two bedrooms with king-sized beds, living room, dining room with crystal top dining room table that sits six, and bar.
Let’s not forget about the surround sound system with spot sound capability and terrace sound system. Take advantage of our unmatchable views of the ocean and Cancun lake on the two-story terrace which also has its own music and lighting system. All of your Rock Royalty Level amenities are already included in this room category so you may rock on– my highness.
- Rock Royalty Personal Assistant
- Upgraded full-size Rock Spa® bath products
- Disposable facial tissues
- Express luggage delivery
- Complimentary Shoe Shine
- Welcome Petit Fours
- Bath Tub Preparation (with 24-hour notice)
- Priority Reservations to picks® and wax® program
- Picks® and wax® program*
- Access to Rock Royalty areas on the pool, lounge and beach
- Complimentary 25-minute couple’s massage at the Rock Spa® (one per stay)
- VIP Check-in
- Late checkout available (until 3pm – available upon request)
- Complimentary beach bag (1 per room/per stay)
- Rock Royalty check-out service - (Personal Assistant will help review account and assist in express check- out)
- Double hydro spa tub
- Private bath with shower
- Two-story terrace with lounge chairs and table
- Mini bar with soda, bottled water, juice, domestic beer and snacks
- Home Theater surround sound music system, blue-ray player and lighting
- 58” high-definition plasma TV
- Bluetooth-enabled wireless alarm clock radio
- Purified water
- Plush Bathrobes (on request) & slippers
- Bath Sponge
- Digital safe (laptop size)
- Individually controlled A/C
- Nespresso coffee machine with capsules
- Digital dialing phone
- Hair blow dryer
- Digital scale (on request)
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Turndown service (on request)
- Private dinner on the beach (must be requested at least 24 hours in advance)
- Exclusive aromatherapy menu
- Exclusive pillow menu
- Complimentary shoe shine
View: Ocean view. Maximum occupancy: 4 Adults. 2,511 Sq. Ft. *A $1000 USD Hold for incidentals is required. **On request only
Amenities may vary due to SAFE + SOUND protocols.
The Pure® Promise
SHOCK TREATMENT This advanced shock treatment destroys nearly all of the virus, mold and bacteria in every nook and cranny of the room.
HYPOALLERGENIC ENCASEMENT FOR MATTRESS & PILLOW Soft, breathable micro-fiber coverings to allow for a more restful sleep.
ALL SURFACES SPECIALLY TREATED Upholstery and all soft surfaces are deep cleaned with a patented Pure® clean solution.
AIR PURIFICATION SYSTEM State-of-the-art system proven to kill 98% to 100% of viruses, bacteria and microorganisms.
PURE SHIELD This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive, as it eliminates them when they land.
DEEP CLEAN AIR-HANDLING UNIT A Pure® treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE’s advanced treatment.
PURE TEA TREE OIL CARTRIDGE Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.