Resort Overview
Exclusively designed by Gettys, an award winning, creative and innovative team of hospitality experts, Hard Rock Hotel Cancun immediately transports guests to an edgy, rock star vibe with featuring a signature “Welcome to the Jungle” theme. The 12-story marvel sparkles against the brilliance of the white sand beach and Caribbean Sea, boasting 601 stylishly chic rooms including ocean or lagoon views and balconies to enjoy the cool tropic breeze. The larger-than-life guitar-shaped driveway provides the ultimate VIP entrance, followed by the lobby’s illuminated glass staircase, sheer metallic curtains and dramatic lighting. The captivating ambiance serves to enhance the extensive collection of authentic rock star memorabilia, showcasing signature pieces from Paul McCartney, Melissa Etheridge, Shakira, Alice in Chains and more.
All-inclusive amenities include luxury accommodations, in-room double hydro tubs, fine dining, top-shelf drinks, 24-hour room service and live entertainment. Guests relax at expansive infinity pools, lavish beach-side Bali beds, three hydro tubs including two on the raised infinity terrace or at the signature Rock Spa® where zen meets Zeppelin at the six outdoor palapa style massage rooms. The hotel also welcomes rockstars of all ages with the Hard Rock Roxity Kids Club™ and The Cavern Club's enticing teen activities. Active guests enjoy an array of all-inclusive amenities including a fully equipped Body Rock® fitness center and sporting games including basketball and tennis courts and nightly entertainment at the world-renowned outdoor amphitheater. Epic eats include six acclaimed international restaurants, five bars and lounges and the brand-new Uncorked wine bar and market.
Resort Amenities
Restaurants, Bars, & Lounges
The Market – International cuisine
Frida – Mexican cuisine a la carte and grilled specialties; dinner reservations recommended
Zen – Japanese cuisine; dinner reservations recommended
Ciao – Italian cuisine; dinner reservations recommended
Ipanema – Brazilian steakhouse; dinner reservations recommended
Pizzeto – Brick-oven pizza
Dive – Pool Bar
Float – Pool Bar
Splash – Pool Bar
Smash Bar – Lobby Bar
Resort Amenities
- Concierge
- Bell staff service
- Beauty salon/kids beauty salon services
- Spa boutique
- Golf package - 20% service fee applies
- Gift shop
- Jewelry stores
- Travel agency
- Car rental
- Doctor on call 24 hours
- Taxis available 24 hours
- Ice machines
- Dry cleaning and laundry services
- Cribs, rollaways & wheelchairs on request
- Currency exchange
- Palace Vacation Planners desk
- ATM machine
- Wireless Internet throughout the resort
- Complimentary self parking: limited space
- Complimentary valet parking (7:00am - 11:00pm)
- Fitness center
- 2 lighted tennis courts
- Sauna/steam room
- Sun lounge
- Spa facilities
- Infinity terrace
Childrens Programs
Rooms
Standard Room Amenities
Step inside this hotel in Cancun and you can't help but notice these are some serious rock star digs. Featuring breathtaking ocean views and private balconies, these Cancun suites and guest rooms offer totally over the top indulgence with hydro spa tub, flat screen LCD televisions with premium satellite channels, plush bathrobes and slippers, top-of-the-line bath amenities, custom bedding with fine linens and a cotton duvet, a well-stocked mini-bar, in-room wine, and a liquor dispenser with top shelf whiskey, tequila, rum, and vodka.
With all of this, you may never want to leave your Cancun suite - at least not so soon. So go ahead, sink back in your hydro spa tub and relax, or gaze out over turquoise waters from your balcony. Then tell the paparazzi, they'll just have to wait.
ROCK ROYALTY LEVEL - DELUXE PLATINUM
You are now Hard Rock Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant. Enjoy your vacation in a this stylish suite.
- 1 King bed
- Rock Royalty Personal Assistant (7am-11pm)
- Ironing Service (2 items per person/per stay)
- Upgraded full-size Rock Spa bath products
- Express luggage delivery
- Complimentary Shoe Shine
- Welcome Petit Fours
- Aromatherapy and Pillow Menu
- Spa Tub Preparation (with 24-hours notice)
- Personal Assistance with reservations (on and off property)
- Priority Reservations to picks and mix program
- Complimentary 25-minute couple's massage at the Rock Spa
- Access to Rock Royalty areas on the pool, lunge and beach
- VIP Check-in and check out
- Late check-out available (until 3pm - available upon request and availability)
- Complimentary beach bag (1 per room/per stay)
- Bonus Track - (Personal Assistant will help review account and assist in express check-out)
- Priority booking for bali beds ($)
- Premium Liquor Dispenser - Absolut, Bacardi White, Johnny Walker Black Label, Jose Cuervo Especial
- Mini bar with soda, bottled water, domestic beer and snacks
- Double hydro spa tub
- Private bath with double showers
- Balcony with two chairs and a table
- LCD TV with satellite (IPTV)
- Purified water
- Rock Spa bath amenities
- Plush Bathrobes & slippers
- Sleeping Mask
- Loofah Sponge
- Digital safe (laptop size)
- Individually controlled A/C
- Espresso Machine
- Direct dial telephone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service - select a la carte menu
- Turn down service
Views: Ocean View. Max occupancy for room is 2 guests. 430 Sq. Ft.
DELUXE GOLD
- One King or two double beds
- Double hydro spa tub
- Private bath with shower
- Balcony with two chairs and a table
- Liquor dispenser
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa bath amenities
- Bathrobes & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Coffee maker
- Direct dial telephone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Turndown service
Views:Lagoon View. Max Occupancy: 4 guests, including children ages 4-17. Max occupancy for room with double beds: 4 people, plus 1 infant under age of three in a crib. Max occupancy for room with king bed: two guests, plus one child (0-12 years) in a crib or rollaway. 430 Sq. Ft.
DELUXE PLATINUM
- One King or two double beds
- Double hydro spa tub
- Private bath with shower
- Balcony with two chairs and a table
- Liquor dispenser
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa bath amenities
- Bathrobes & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Coffee maker
- Direct dial telephone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Turndown service
Views: Ocean View. Max occupancy for room with double beds: 4 guests, plus one infant under age of three in a crib Max occupancy for room with king bed: two guests, plus one child (0-12 years) in a crib or rollaway. 430 Sq. Ft. 4 physically challenged rooms
DELUXE FAMILY
- Two connecting rooms, one bedroom with a King bed and another with two double beds
- Double hydro spa tub in each room
- Private bath with double showers
- Balcony with two chairs and table
- A mini bar with drinks the kids will like as well as a variety of adult beverages (soda, bottled water, juice & domestic beer)
- Liquor dispenser
- LCD TV with satellite in each bedroom
- Xbox 360, with a selection of DVD's & Xbox games available upon request
- Purified water
- Rock Spa bath amenities
- L'Oreal Kids bath amenities
- Adult and kids bathrobes
- Adult slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Coffee maker
- Direct dial telephone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service (special kid's menu)
- Turndown service
- In-room family guide with activities schedule
- Kids beach toys
- Family welcome amenities
Views: Lagoon view. Minimum occupancy of 3 adults. Max occupancy: 6 guests, including children (ages 4-17) & infants (0-3) 763 sq. ft.
DELUXE DIAMOND
- One King bed
- Double hydro spa tub
- Private bath with shower
- Balcony with two chairs and a table
- Liquor dispenser with premium brands
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- DVD/CD player
- Purified water
- Rock Spa bath amenities
- Bathrobes & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Espresso/American coffee maker
- Direct dial telephone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service from select restaurant menus
- Turndown service
- Nightly Petit Fours
- Pillow menu
- Aromatherapy
- Exclusive beach bag (one per room/per stay)
- Exclusive concierge phone service
- Pre-order breakfast the night before
Views: Ocean view in the best locations. Max Occupancy 2 guests. 430 Sq. Ft.
ROCK SUITE PLATINUM
- Two bedrooms: 1 bedroom with a King sized bed & a second bedroom with 2 double beds
- This suite includes a living area and dining area
- Double hydro spa tub in each room
- Private bath with shower
- Private terrace with lounge chairs and chairs with a table
- Liquor dispenser
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- DVD/CD player upon request
- Purified water
- Rock Spa bath amenities
- Bathrobes & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Espresso/American coffee maker
- Direct dial telephone
- Hair blow dryer
- Bluetooth-enabled wireless alarm clock radio
- Iron/ironing board
- Free wireless internet
- 24-hour room service from select restaurant menus
- Turndown service
- Nightly Petit Fours
- Pillow menu
- Aromatherapy
Views: Ocean or lagoon view or ocean and lagoon view (only a few rooms are available with both the ocean and lagoon view) Max Occupancy: 6 guests, including children & infants. 1,065 Sq. Ft. A maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 430 Sq. Ft.
Additional Room Categories
ROCK STAR SUITE
- 2 bedrooms with King sized beds, living room dining room with marble top dining room table that sits six and a bar
- Rock Royalty Personal Assistant (7am-11pm)
- Ironing Service (2 items per person/per stay)
- Upgraded full-size Rock Spa bath products
- Express luggage delivery
- Complimentary Shoe Shine
- Welcome Petit Fours
- Aromatherapy and Pillow Menu
- Spa Tub Preparation (with 24-hours notice)
- Personal Assistance with reservations (on and off property)
- Priority Reservations to picks and mix program
- Access to Rock Royalty areas on the pool, lunge and beach
- Complimentary 25-minute couple's massage at the Rock Spa
- VIP Check-in and check out
- Late check-out available (until 3pm - available upon request and availability)
- Complimentary beach bag (1 per room/per stay)
- Bonus Track - (Personal Assistant will help review account and assist in express check-out)
- Priority booking for bali beds ($)
- Rock Royalty Private Pool and Beach Area
- Premium Liquor Dispenser - Absolut, Bacardi White, Johnny Walker Black Label, Jose Cuervo Especial
- Mini bar with soda, bottled water, domestic beer and snacks
- Home theater and surround sound music system and blue-ray player and lighting
- 58" high definition plasma TV
- DVD/CD player upon request
- Double hydro spa tub
- Private bath with shower
- Outdoor shower
- Two-story terrace with lounge chairs and table
- Purified water
- Rock Spa bath amenities
- Plush Bathrobes & slippers
- Loofah Sponge
- Digital safe (laptop size)
- Individually controlled A/C
- Espresso/American coffee maker
- Direct dial telephone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service from select restaurant menus
- Hangover kit
- Private dinner on the beach (must be request 6 hours in advance)
- VIP reservation of lounge chairs on the beach
- Turndown service
View: Ocean view. Maximum occupancy: 4 Adults. 2,511 sq. ft.
Wedding Packages
Compliments of Hard Rock
- Wedding ceremony location
- White ceremony structure
- White ceremony podium with a golden manzanita branch and a gold mirrored vase filled with white roses
- 32 white avant-garde chairs
- Themed one-tier wedding cake for 32 guests
- One bouquet and boutonniere per wedding couple
- Justice of the Peace or minister to perform legal, symbolic or vow renewal ceremonies
- Sparkling wine for 32 guests during the ceremony
- Honeymoon Wishes wedding website and wedding registry
- CD system available during the ceremony
- Wedding planner
- Witnesses if required
- Complimentary Honeymoon Package
*Terms and Conditions apply, please check with your Certified Destination Wedding Specialist for more information.
Driftwood Romance
- Wedding ceremony location
- Wooden tree shaped ceremony structure with chiffon draping and garland consisting of pine, evergreen, eucalyptus, baby’s breath, ruscus, and roses
- 32 White chiavari chairs with white cushions in a variation of themed drapery
- Wooden ceremony table with glass top
- Themed 2 tier wedding cake for up to 32 persons
- Non-Denominational Minister to perform symbolic or vow renewal ceremonies
- Soloist for wedding ceremony (Riviera Maya: Flute, Violin & Saxophone / Cancun: Violin, Harp, Saxophone & Guitar / Punta Cana: Violin, Saxophone, Guitar / Vallarta: Violin, Saxophone, Guitar & Keyboard)
- Ground fireworks display after ceremony at Cancun & Riviera Maya, dove release after ceremony at Vallarta, choice of cold fireworks or bubble display after ceremony at Punta Cana
- Sparkling wine for 32 persons following ceremony
- Honeymoon Wishes Website and Bridal Registry
- CD system available for ceremony
- Event Consultant and Onsite Wedding Coordinator
- Witnesses if required
- Complimentary Honeymoon Package
-
- *Terms and Conditions apply, please check with your Certified Destination Wedding Specialist for more information.
-
Golden Radiance
- Wedding ceremony location
- 32 Gold chiavari chairs with ivory cushions in a variation of themed drapery
- Gold ceremony podium
- Themed 2 tier wedding cake for up to 32 persons
- Non Denominational Minister to perform symbolic or vow renewal ceremonies
- Soloist for wedding ceremony (Riviera Maya: Flute, Violin & Saxophone / Cancun: Violin, Harp, Saxophone & Guitar / Punta Cana: Violin, Saxophone, Guitar / Vallarta: Violin, Saxophone, Guitar & Keyboard)
- Ground fireworks display after ceremony at Cancun & Riviera Maya, dove release after ceremony at Vallarta, choice of cold fireworks or bubble display after ceremony at Punta Cana
- Sparkling wine for 32 persons following ceremony
- Honeymoon Wishes Website and Bridal Registry
- CD system available for ceremony
- Event Consultant and Onsite Wedding Coordinator
- Witnesses if required
- Complimentary Honeymoon Package
-
- *Terms and Conditions apply, please check with your Certified Destination Wedding Specialist for more information.
-
Seaside Shimmer
- Wedding ceremony location
- White ceremony structure with curtains of sparkling tear drops hanging
- 32 clear chiavari chairs with white cushions in a variation of themed drapery
- White crystal ceremony podium
- Themed bridal bouquet with cymbidium orchids and crystal garland
- Cymbidium orchid groom’s boutonniere
- Themed 2 tier wedding cake for up to 32 persons
- Non Denominational Minister to perform symbolic or vow renewal ceremonies
- Soloist for wedding ceremony (Riviera Maya: Flute, Violin & Saxophone / Cancun: Violin, Harp, Saxophone & Guitar / Punta Cana: Violin, Saxophone, Guitar / Vallarta: Violin, Saxophone, Guitar & Keyboard)
- Ground fireworks display after ceremony at Cancun & Riviera Maya, dove release after ceremony at Vallarta, choice of cold fireworks or bubble display after ceremony at Punta Cana
- Sparkling wine for 32 persons following ceremony
- Honeymoon Wishes Website and Bridal Registry
- CD system available for ceremony
- Event Consultant and Onsite Wedding Coordinator
- Witnesses if required
- Complimentary Honeymoon Package
-
Additional Wedding Packages
Preferred Partner Perks
Exclusive Offer(s) With DestinationWeddings.com
Applicable to US Customers
*ONLY APPLICABLE TO 2018 AND 2019 TRAVEL*
Reserve 5 - 9 rooms or 15 - 29 room nights and the wedding couple will receive:
- Turn down service (one time per stay)
- Special petit-fours (one time per stay)
- Wine bottle for the wedding couple
Reserve 10 - 19 rooms or 30 - 59 room nights and the wedding couple will receive:
- Turn down service (one time per stay)
- Special petit-fours (one time per stay)
- Wine bottle for the wedding couple
- Beach bag for the wedding couple
Reserve 20 - 24 rooms or 60 - 74 room nights and the wedding couple will receive:
- Turn down service (one time per stay)
- Special petit-fours (one time per stay)
- Wine bottle for the wedding couple
- Beach bag for the wedding couple
- Pre-Order Breakfast Card
Reserve 25+ rooms for 3 nights+, or 75+ room nights and the wedding couple will receive:
- Turn down service (one time per stay)
- Special petit-fours (one time per stay)
- Wine bottle for the wedding couple
- Beach bag for the wedding couple
- Pre-Order Breakfast Card
- Late check-out for the wedding couple, subject to availability
Rooms and passengers booked outside of the group agreement do not count towards earning the Preferred Partner Perk benefits. There is no cash refund for any unused benefits and are not transferable to any guests or applicable to any future trips. If not utilized, the perks will expire. Promotion is combinable with Wedding Group Benefits.
Applicable to Canadian Customers
*ONLY APPLICABLE TO 2018 AND 2019 TRAVEL*
Reserve 5 - 9 rooms or 15 - 29 room nights and the wedding couple will receive:
- Turn down service (one time per stay)
- Special petit-fours (one time per stay)
- Wine bottle for the wedding couple
Reserve 10 - 19 rooms or 30 - 59 room nights and the wedding couple will receive:
- Turn down service (one time per stay)
- Special petit-fours (one time per stay)
- Wine bottle for the wedding couple
- Beach bag for the wedding couple
Reserve 20 - 24 rooms or 60 - 74 room nights and the wedding couple will receive:
- Turn down service (one time per stay)
- Special petit-fours (one time per stay)
- Wine bottle for the wedding couple
- Beach bag for the wedding couple
- Pre-Order Breakfast Card
Reserve 25+ rooms for 3 nights+, or 75+ room nights and the wedding couple will receive:
- Turn down service (one time per stay)
- Special petit-fours (one time per stay)
- Wine bottle for the wedding couple
- Beach bag for the wedding couple
- Pre-Order Breakfast Card
- Late check-out for the wedding couple, subject to availability
Rooms and passengers booked outside of the group agreement do not count towards earning the Preferred Partner Perk benefits. There is no cash refund for any unused benefits and are not transferable to any guests or applicable to any future trips. If not utilized, the perks will expire. Promotion is combinable with Wedding Group Benefits.
A group agreement must be in place to receive the above amenities.
Please check with your Certified Destination Wedding Specialist for any restrictions that apply to this offer.