Venue Overview
Exclusively designed by Gettys, an award winning, creative and innovative team of hospitality experts, Hard Rock Hotel Cancun immediately transports guests to an edgy, rock star vibe featuring a signature “Welcome to the Jungle” theme.
The 12-story marvel sparkles against the brilliance of the white sand beach and Caribbean Sea, boasting 601 stylishly chic rooms including ocean or lagoon views and balconies to enjoy the cool tropic breeze. The larger-than-life guitar-shaped driveway provides the ultimate VIP entrance, followed by the lobby’s illuminated glass staircase, sheer metallic curtains and dramatic lighting. The captivating ambiance serves to enhance the extensive collection of authentic rock star memorabilia, showcasing signature pieces from Paul McCartney, Melissa Etheridge, Shakira, Alice in Chains and more.
All-inclusive amenities include luxury accommodations, in-room double hydro tubs, fine dining, top-shelf drinks, 24-hour room service and live entertainment. Guests relax at expansive infinity pools, lavish beach-side Bali beds, three hydro tubs including two on the raised infinity terrace or at the signature Rock Spa® where zen meets Zeppelin at the six outdoor palapa style massage rooms.
Visit the swim-up pool bar, enjoy a show in the evening, and participate in one of the various parties that are thrown throughout the week. The Hard Rock Hotel Cancun's theme parties, celebrity events, live shows, disco, karoake, and sports bar, along with nearby clubs and bars in the Hotel Zone makes this the perfect hotel for those who want to live it up.
The hotel also welcomes rockstars of all ages with the Hard Rock Roxity Kids Club™ and The Cavern Club's enticing teen activities. Active guests enjoy an array of all-inclusive amenities including a fully equipped Body Rock® fitness center and sporting games including basketball and tennis courts and nightly entertainment at the world-renowned outdoor amphitheater.
Hard Rock Hotel Cancun offers everything needed to create the perfect backdrop for your wedding day. Featuring specially crafted wedding packages, this luxury resort will provide the ultimate romantic experience for you and your loved ones. Start the planning process with a DestinationWeddings specialist today!
Resort Amenities
Restaurants, Bars, & Lounges
Frida – Contemporary Mexican a la carte
Zen – Asian a la carte – Izakaya, teppanyaki & sushi
Ciao – Italian fine dining a la carte
Toro – Steakhouse
Pizzeto - Smokehouse menu for lunch andinternational buffet for dinner
Diego – poolside bar
3 Pool Bars – Dive, Float & Splash
Smash Bar – Lobby bar
Resort Amenities
- Rock Shop® - offering your favorite Hard Rock Hotel merchandise ($)
- Rock Spa® ($)
- Body Rock® Fitness Center featuring state-of-the-art fitness and weight training equipment
- Hard Rock Roxity Kids Club™
- The Sound of Your Stay®
- POSH Beauty Salon & Boutique® ($)
- An expansive poolscape
- Amphitheater - live music and shows
- Memorabilia - selection of priceless music memorabilia
- Music Lab
- Tennis Court and Basketball Court
- Golf at Riviera Cancun Golf Club designed by Jack Nicklaus ($)
- Golf at Hard Rock Golf Club™ Riviera Maya designed by Robert von Hagge ($)
Childrens Programs
Hard Rock Hotel Cancun welcomes rockstars of all ages with the Hard Rock Roxity Kids Club™. Here, endless entertainment awaits with tons of activities, games, crafts, and music. While the kids are off in the ultimate hangout place making friends, forming bands, and having the time of their lives, parents can relax in other areas of the resort. With different themes every day, no two shows are ever the same at the Hard Rock Roxity Kids Club™ . The kids can take part in everything from arts and crafts, snorkeling, talent shows, to epic pool parties and more!
Rooms
Deluxe Lagoon View King and Double
- Double hydro spa tub
- Private bath with shower
- Balcony with two chairs and a table
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa® bath amenities
- Disposable facial tissues
- Bathrobes (on request) & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Nespresso coffee machine with capsules
- Digital dialing phone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Picks® and wax® program*
View: Lagoon View. Max occupancy for room with one king bed: two adults, plus one child (0-12 years) in a crib or rollaway: Max occupancy for room with two double beds: 3 adults, or 2 adults, plus one child (0-17 years), or 1 adult,
plus 2 childrens (0-17 years) in a crib or rollaway. 430 Sq. Ft.
Deluxe - Pure Wellness King or Double
All the regular Deluxe Lagoon awesomeness with the addition of the PURE WELLNESS® standard. PURE WELLNESS is designed
to provide a better night’s sleep for all guests. In addition to the Hard Rock SAFE + SOUND cleaning protocols, our PURE rooms
undergo an additional seven-step process intended to trap and eliminate virus, bacteria, and airborne particles and minimize the
presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Wellness.
View: Lagoon View. Max occupancy for room with one king bed: two adults and one (0-12 years) child with a crib or rollaway. Max occupancy for room with double beds: 4 guests including children.
430 Sq. Ft.
- Deluxe Ocean View King or Double
- Double hydro spa tub
- Private bath with shower
- Balcony with two chairs and a table
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa® bath amenities
- Disposable facial tissues
- Bathrobes (on request) & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Nespresso coffee machine with capsules
- Digital dialing phone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Picks® and wax® program*
View: Ocean View. Max occupancy for room with king bed: two adults, plus one child (0 -12 years) in a crib or rollaway. Max occupancy for room with double beds: 4 guests, including children ages 4-17. 430 Sq. Ft.
*A $1000 USD Hold for incidentals is required Amenities may vary due to SAFE + SOUND protocols.
Deluxe Ocean View King or Double
- Double hydro spa tub
- Private bath with shower
- Balcony with two chairs and a table
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa® bath amenities
- Disposable facial tissues
- Bathrobes (on request) & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Nespresso coffee machine with capsules
- Digital dialing phone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Picks® and wax® program*
View: Ocean View. Max occupancy for room with king bed: two adults, plus one child (0 -12 years) in a crib or rollaway. Max occupancy for room with double beds: 3 adults, or 2 adults, plus one child (0-17 years), or 1 adult, plus 2 children (0-17 years). 430 Sq. Ft.
Diamond Ocean View King
- Double hydro spa tub
- Private bath with shower
- Balcony with chairs and a table
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa® bath amenities
- Disposable facial tissues
- Bathrobes (on request) & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Digital dialing phone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- Access to VIP Pool, Beach and Lounge Areas
- Nespresso coffee machine with capsules
- Picks® and wax® program*
Rock Royalty Ocean View King or Double
- Dedicated telephone concierge
- Rock Spa® bath products
- Disposable facial tissues
- Express luggage delivery
- Welcome Petit Fours
- Bath Tub Preparation (with 24-hour notice)
- Priority Reservations to picks® and wax® program*
- Complimentary 25-minute couple’s massage at the Rock Spa® (one per stay)
- VIP Check-in
- Late check-out (until 3pm subject to availability)
- Complimentary beach bag (1 per room/per stay)
- Double hydro spa tub
- Private bath with shower
- Balcony with two chairs and a table
- Mini bar with soda, bottled water, juice, and domestic beer
- LCD TV with satellite
- Purified water
- Plush Bathrobes (on request) & slippers
- Sleeping Mask
- Bath Sponge
- Digital safe (laptop size)
- Individually controlled A/C
- Nespresso coffee machine with capsules
- Digital dialing phone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Digital Scale (on request)
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Priority booking for Bali beds($)
- Steamer
- Turndown service (on request),
- Aromatherapy & Pillow Menu
Deluxe Family Lagoon View Two Bedroom
.jpg)
- Two connecting rooms - one bedroom with a king-sized bed and another bedroom with two double beds.
- Double hydro spa tub in each room
- Private bath with double showers
- Balcony with two chairs and table
- Snacks & a mini bar with drinks the kids will like as well as a variety of adult beverages (soda, bottled water, juice & domestic beer)
- LCD TV with satellite in each bedroom
- Xbox 360, with a selection of DVD's & Xbox games available upon request
- Purified water
- Rock Spa® bath amenities
- Disposable facial tissues
- Adults & kids size bathrobes (on request)
- Adult-size slippers
- Digital safe (laptop size).
- Individually controlled A/C
- Nespresso coffee machine with capsules
- Digital dialing phone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Fun in The Sun Bucket Kit (kids beach kit)
- Family welcome amenities
- Picks® and wax® program*
Additional Room Categories
Rock Suite Ocean View (One Bedroom)
This suite includes a king-sized bed with a living area and dining area.
- Double hydro spa tub in room
- Private bath with shower
- Private terrace
- Double size sofa bed
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Bluetooth-enabled wireless alarm clock radio
- Purified water
- Rock Spa® bath amenities
- Disposable facial tissues
- Bathrobes (on request) & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Nespresso coffee machine with capsules
- Digital dialing phone
- Hair blow dryer
- Digital scale (on request)
- Iron/ironing board
- Free wireless internet
- Welcome Petit Fours
- Turndown service (on request)
- Exclusive pillow menu
- Exclusive aromatherapy menu
- Exclusive beach bag
- Picks® and wax® program*
- Sleeping mask
- Complimentary 25-minute couple’s massage at the Rock Spa® (one per stay)
- 24-hour room service
- VIP Check-In
Rock Suite Ocean View (Two Bedroom)
Two bedrooms: One bedroom with a king- sized bed and a second bedroom with two double beds. This suite includes a living area with a double sized sofa bed and dining area. View: Ocean view or Lagoon/Ocean view (only a few rooms are available with both sights). Max Occupancy: 6 guests, including children & infants. A maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. Double beds room: 430 Sq. Ft. Total Area: 1,065 Sq. Ft.
Rock Star Suite Ocean Front (Two Bedroom) with Personal Assistant*
Themed decoration of Elton John and The Police memorabilia; suite fit for a Hard Rock Queen. This suite comes fully equipped with two bedrooms with king-sized beds, living room, dining room with crystal top dining room table that sits six, and bar. Let’s not forget about the surround sound system with spot sound capability and terrace sound system. Take advantage of our unmatchable views of the ocean and Cancun lake on the two-story terrace which also has its own music and lighting system. All of your Rock Royalty Level amenities are already included in this room category so you may rock on– my highness. *On request only
Accessible Rooms at Hard Rock Hotel Cancun
To accommodate our guests with wheelchairs or mobility disabilities, we have ramps throughout our hotel. This includes reception/bar areas, restaurants, pool area, convention center, and there are elevators located in all buildings and lobbies. Disability toilets are available at all restaurants, lobbies, pool areas and the convention center.
Accessible Rooms Include:
- Wheelchair accessible light switches
- Double beds
- Door widths are 90cm (include bathroom door)
- Extra floor space for wheelchair
- Bathroom sink height is 65 cm for wheelchair access
- Bathroom has toilet, bath and shower support rails
- Roll-in shower
- Bed height varies from 50-60 cm with a 6-inch space under the bed to fit a hoist